I kinda forgot to update the poll for quite a while, sorry. Feel free to give me some ideas for future polls.

Former Major League Baseball pitcher John Rocker is starting a campaign to encourage English-speaking Americans to start demanding respect from legal and illegal immigrants who do not speak English.   Rocker is also pushing for immigrants to respect the customs, … Continue reading →

This growing power of the customer is seen most clearly in the backlash against company’s with poor call center services.  A company’s help center (call center) is the first point of contact that a customer has with the firm. Customer … Continue reading →