The Customer Service Hall of Shame

Last month, we asked readers to tell us about their worst customer service experiences, and more than 3,000 responded within 24 hours of our request. Now, with the help of pollster Zogby International, we are introducing MSN Money’s Customer Service Hall of Shame, a ranking of the companies whose service is most often rated “poor” by consumers.

The results are in, and one company ranks below all the rest: Sprint Nextel, one of the country’s largest wireless-phone carriers.



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