DALLAS — A nine-hour delay has American Airlines apologizing to Dallas/Fort Worth International Airport-bound passengers. Â
The delay on American Airlines Flight 1348 happened the Friday before New Year’s, as severe storms rolled into the Metroplex.
What was supposed to be a 3.5-hour flight from San Francisco stopped in Austin to wait for the weather to clear, and passengers were stuck grounded on the plane for 9 hours.
Some of the 138 passengers on board said water ran out, toilets overflowed, and there were only pretzels to eat.
“The stewardesses desperately tried to keep the tempers and the temperament of the passengers down,â€ passenger Kati Hanni said.
Passengers said the ordeal ended only after the pilot taxied to a gate without permission.
American officials admit something went wrong in Austin, and said it is reviewing what happened and will apologize to affected passengers.
Hanni said it is too little, too late for “being what I would call … held hostage,” she said.