It was a regular old ho-hum Monday at work until I got a phone call from someone in the Executive Offices telling me a delivery was on its way. Turns out it was a letter from Southwest Airlines President Emeritus, and one of my business heroes whom I had the pleasure of studying quite a bit in business school, Colleen Barrett. She also happens to be one of Forbes’ Most Powerful Women in Business,
I decided to scan the letter to share with you. Feel free to read the pdf here.