Top Notch Customer Service from College Prof

When Wittenberg University professor Dan Fleisch read on that Michel Cuhaci of Ottawa had received a flawed copy of Fleisch’s book “A Student’s Guide to Maxwell’s Equation,” he posted a comment, identifying himself as the author and promising Cuhaci he would try to send the book via overnight courier.

The only problem was, it was Christmas Eve.

“I called (parcel services), and getting it delivered was out of the question,” he said. “Then I thought, ‘OK, maybe I can find a bookstore that had it in stock.’ “

No luck — most bookstores had closed early.

“It got to be late afternoon. I couldn’t find anyway to get it to him.”

His next thought — he’d drive to Canada and deliver the $26 book himself.

“I looked at my iPhone and there was this massive blob (snowstorm) over the whole Northeast,” he said.

Then he thought, “How about a counter-to-counter delivery” through the airlines?

No direct flight to Ottawa, he learned.

“I was pretty much resigned I can’t get it to him. I felt pretty lousy,” Fleisch said.

He took another look at the weather. It appeared there’d be a break in the snow by morning.

Read the full Dayton Daily News article here.

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