McDonald’s Refuses To Serve Woman With No Hands

drivethroughfeet1.jpgA genetic syndrome has left Illinois resident Dawn Larson without hands or fully developed arms.

Larson has learned to lead a full life by using her feet. She’s even able to drive.

She says she’s never had a problem in public until she went through a McDonald’s drive-thru in Rockford last fall. Normally, Larson first gives the cashier her debit card to pay for the order and then grabs the food and drink with both feet.

But at McDonald’s she said they took her money at one window but wouldn’t give her the food at the next window. Larson says she felt degraded.

“I reached my foot out the window to grab the food,” says Larson. “She set the food down, raised her hands up really high in the air and slammed them down on the counter. This was like violently.”

“‘I am not doing this,’ she screamed that at me, ‘Absolutely not doin’ this.'”

The restaurant offered her a $10 gift certificate. She then contacted a lawyer and two months later experienced the same thing at a different Rockford McDonald’s.

Now she’s suing the company for $4 million and wants it to improve employee training.

“She was asking for no special accommodations, she just wanted to be treated like everyone else. And that’s where I believe McDonald’s certainly violated her rights,” said Laurel Wykes Smith, Dawn’s Attorney.


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7 Responses to McDonald’s Refuses To Serve Woman With No Hands

  1. Darren says:

    I don’t know why they did that, most of their food taste like feet anyway.

    I’ll bet they love it when she orders a foot-long at Subway!

  2. Starr says:

    I feel kinda bad for McDonald’s. No way any company can train every employee not be an insensitive moron. Is there???

  3. Blait says:

    I’ve worked in customer service for a long time and I’ve noticed that some people just can’t hack it. I don’t know what it is, but some people can adapt and deal with unusual situations and others just freak out.

  4. becky says:

    I don’t think that’s fair that people treat others like there is something wrong with them just because they look different or they were born different. I don’t understand why people make something bigger than it really is. Like all they had to do was give her the food that she had payed for and it would have been fine…..some people in this world just have no respect and no concideration for each other. But as I beleave…everything happends for a reason and maybe this happened for the reason that people shouldn’t judge a book by its cover and I bet that if people just took the time to get to know someone than what they look like isn’t going to matter. Well that’s all I have to say. Thank you
    –Becky Bright of Kaneohe Hawaii

  5. saman says:

    Thre is no any more contacts with feet . I think customer is the king.We should appriciate to Larson

  6. saman says:

    I would like to know more about Larson.

  7. DAWN LARSON says:

    Thanx Saman!

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