You may have seen the new Dell TV commercial featuring a middle-aged guy, laying awake in bed, who calls the Dell customer support hotline at 2:59 am, just to see if they’re still there for him. The fresh-faced Dell operator, a young blonde lad (the Dell Dude, but with less ‘tude) engages in a witty dialogue with the insomniac, reassuring him that no matter what, Dell will always be there for him.

But how do Dell operators really answer the phone at 2:59 am? I decided to find out last night…

I guess this is payback for those that took our resourced jobs.