Southwest debuts no-hold program

Callers to Southwest Airlines Co.’s customer service locations will no longer face lengthy hold times.

The Dallas airline has implemented software from Akron, Ohio-based Virtual Hold Technology LLC that lets callers hang up, keep their place in line and get a call back when a customer-service agent is available.

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Cat With Wings

Animal experts have been left baffled by the fluffy white moggy, who was born normal – but began growing wing-shaped appendages on either side of his spine when he was just a year old.

Some experts believe the bony ‘wings’ are in fact a freak mutation – a Siamese twin growing inside the kitty.

Others think the mutation may be genetic, caused by chemicals during his mother’s pregnancy.

Full Daily Mail Article

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