Somehow I got included in a press release that informed me of the latest Customer Service Hall of Shame and Fame companies.
Here’s the Hall of Shame
#4 Capital One
#5 Time Warner Cable
#8 Abercrombie and Fitch
#9 Bank of America
I did contact Sprint the other day to gripe about my new data plan, but I also complimented them on the excellent customer service I received at the store. All in all, they gave me a considerable credit to my account.
#2 Trader Joe’s
#7 Whole Foods
#10 Southwest Airlines
I’m proud to be working for one of these companies, and I’m a USAA loyalist to the end. As a matter of fact, I remember when my father was in the hospital, about to die a few months later, and one piece of advice he gave me was to stay loyal to USAA because they won’t disappoint.
I know for sure three of the Hall of Fame members are Texas based, with two of them based in DFW.