One thing is for certain, I wouldn’t want to be the customer service rep having to call the parents about this mistake.
Here’s a mix-up that’s bound to send shivers down parents’ spines and maybe induce a touch of mischievous excitement in their kids.
WOIO TV reports that Delta Airlines accidentally put a girl bound for Cleveland on a Boston flight last night, and stuck a boy bound for Boston on a Cleveland plane.
Nine-year-old Kieren Krenshaw looked absolutely delighted to be talking into the TV cameras this morning, intoning, “It was just weird. I was like I’m supposed to be at Boston, not Cleveland!”
Kieren and the unnamed Cleveland girl were both traveling as unaccompanied minors on a flight from Spokane, Washington, through Minneapolis-St. Paul, airline spokesman Paul Skrbec told Yahoo!. At Minneapolis they were “inadvertently boarded on incorrect connecting flights as a result of a paperwork swap,” Skrbec said.
“We apologized to the families, re-accommodated the children to their final destination cities at no cost, arranged full refunds for the children’s tickets, provided credits to the families for future travel, and refunded their unaccompanied minor fees,” Skrbec added.
Skrbec emphasized that the airline notified the families as soon as Delta realized its error, and that the children were under supervision at all times.
This is why all children should be transported in an appropriately-sized carrier, in the baggage compartment. It's difficult to switch luggage tags on a carrier.